Yes, you can, but you need to contact customer care to effect the change if you book online or visit one of our terminals where you bought your ticket within 48 hours before your travel date.

Yes you can but the cancellation must be within 48 hours after booking otherwise, you will have to reschedule your booking.

It is free to change the travel date or time. However, the change has to be made 48 hours before the travel date or time otherwise the ticket will be forfeited.

Yes, you can access fares online or call any of our customer service telephone lines. You can also visit any of our terminals.

Yes, the fares online are the same as fares at our terminals.

Yes, the customer service helplines are available 24/7.

You can forward your complaint to customercare@rayrhotransport.com or call our customer service helplines 24/7.

Even though our terminals and buses are secured, you are strongly advised not to leave your luggage unattended. Please read our terms and conditions regarding the extent of our liability on this.

No! In an unfortunate event of a breakdown of our vehicle, a swift response will be implemented to facilitate trans-loading arrangements as necessary.